Personal support

Contact Danvægt A/S at +45 86 98 55 77 for technical, sales, and software support

Remote support

Danvægt A/S can provide remote support for your PC based Danvægt weighing solutions.
It require that you already have a remote support solution installed on your PC.

We usually use Teamviewer for remote support, but can use other methods for remote support. They however, require planning and installation by your own organization, and Danvægt A/S will require detailed descriptions of how to use the advised support method. 

Danvægt A/S recommends only to download and install applications from this page, if you have been advised to do so, by a Danvægt support employee.

Additional costs may be invoiced, if Danvægt A/S are to provide remote support using other remote support tools than Teamviewer.

Instructions in how to download Teamviewer Quicksupport, for Danvægt to be able to remote control your PC to be able to support you

  1. Download Teamviewer Quicksupport here: https://download.teamviewer.com/download/TeamViewerQS_x64.exe
  2. Run the program after it has been downloaded.
  3. You can choose to install it, so you have easy access to it for a later use, or you can choose simply to run it once, without having to install anything. Please ask your IT department about their policy regarding installation or running of Teamviewer.
  4. Inform Danvægt A/S of your Teamviewer ID and Teamviewer password. Please note that you should not send this information together in a single email. We recommend providing the information over the phone during a conversation with our support staff. 

 

Please note that Danvægt A/S can use other methods to provide remote support, but these must be planned and implemented by your own company, and Danvægt needs detailed instructions on how we should use this method. 

Additional costs may be invoiced, if Danvægt A/S are to provide remote support using other remote support tools than Teamviewer.

Android apps

Installing apps on Android requires that you allow Android to install from sources other than Google Play, and Danvægt A/S generally does NOT recommend doing this unless it is absolutely necessary.

 

Danvægt A/S recommends that you do not download and install programs from this site unless you have a specific agreement with a Danvægt A/S support staff member to do so.

Instructions on how to allow direct installation of apps outside of Google Play.

Samsung phones and tablets

  1. Tap on Settings > Apps on your device.
  2. Tap on the vertical ellipsis (three dots) in the top right corner.
  3. Tap on Special access > Install unknown apps.
  4. Tap on the browser from which you want to download the APK file, e.g., Chrome.
  5. If prompted, enable "Allow from this source."
 

Phones and tablets that are not from Samsung

  1. Go to Settings on your device.
  2. Tap on Apps & notifications > Advanced.
  3. Tap on Special app access.
  4. Tap on Install unknown apps.
  5. Tap on the browser from which you want to download the APK file, e.g., Chrome.
  6. If prompted, enable "Allow from this source."
 
Remember to disable the permission after you have installed the app you chose to install this way!

Apps

SmartMobile – Discontinued Product – Download here

AgroMobile – 13. Jun. 2023 – Download here